Privacy Policy
At , your privacy is our priority. We are committed to protecting the personal information you share with us
and being transparent about how we collect, use, and safeguard your data. This Privacy Policy outlines our practices
regarding user information in connection with theDRIFTSYNC SOLUTIOINS PRIVATE LIMITED app and services.
1. Information We Collect
- Full Name: To personalize your experience and assist with identification.
- Email Address: Used for communication, order confirmations, account-related updates, and support.
- Mobile Number: Required for login verification (OTP), delivery updates, and customer support.
- Delivery Address: Used to ensure accurate order fulfillment and to help delivery personnel reach your location.
- Location Data: Enables real-time delivery tracking and improves service accuracy.
- Order History: Helps us understand your preferences and provide better recommendations.
- Payment Details: Collected and processed securely via Razorpay. We do not store your card or UPI information.
2. How We Use Your Information
- Facilitating food orders and deliveries.
- Authenticating your identity during login and transactions.
- Sending transactional emails, SMS alerts, and service updates.
- Providing customer support and resolving issues.
- Improving our services and app experience based on feedback and usage data.
- Ensuring safety, preventing fraud, and complying with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Data Security
- SSL encryption for all data transmissions.
- Secure payment processing through trusted third-party gateways (Razorpay).
- Access control measures ensuring only authorized personnel can access sensitive data.
- Routine monitoring and updates to our infrastructure to guard against vulnerabilities.
While we implement industry-standard security practices, no method of digital transmission or storage is entirely
secure. However, we continuously strive to protect your data with the best tools and protocols available.
4. Sharing Your Information
- Required by law, regulation, or legal process.
- Needed to deliver orders (e.g., with vendors and delivery personnel).
- Enforcing our terms of service or protecting our rights, property, or safety.
All such parties are bound by confidentiality and data protection agreements.
5. User Control and Updates
- Access or update your personal information in your profile settings.
- Request deletion of your data (subject to legal and operational limitations).
- Opt out of non-essential notifications via in-app settings or by contacting us.
6. Contact Us
For any concerns or questions regarding this Privacy Policy, please reach out to us at:
Driftsync Solutions Pvt. Ltd.
Email: support@driftsync.in
Phone: +91 74169 25369